4 Comments
Mar 24, 2021Liked by Line Editor

We Canadians seem unable to demand better. We’ve been told for so long that we live in the “greatest country in the world”, we can’t conceive that our mediocre government services are anything less than the best. Apathy, thy name is Canadian.

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Agree 100% !!

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Both mine and my partner's accounts were inaccessible/removed due to the breach. We spent quite a long time trying to make new accounts to have the security code sent to us. The website kept giving us error after error. As you said, you can't get help or technical support for this online or through the phone. It's atrocious. We may as well go back to paper filing.

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I've dealt with the CRA on several tax issues over the years. You quickly learn that the CRA is not focused on "customer service". If you have an issue and can finally get through to the CRA, you better hope your issue gets dealt with in that one contact. Because if you don't, and need to call the CRA back, you'll be explaining the whole issue again from the start. No tracking number of your original call will be issued, and the gov't employee at the CRA will not give you their name. You can't phone The CRA and say, "can I talk to, such and such, please. They helped me earlier today with this issue and know all the details". It is a totally messed up system that is costing Canadian taxpayers in more ways then one.

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